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How are we doing?

Your valuable feedback and suggestions help us provide the best possible care for our patients, whānau and communities.

Do you have a compliment, suggestion, concern, or complaint? Please share your feedback using the below form.

If you have a general enquiry, please call 09 367 0000

Alternatively, you can contact our Consumer Experience Team by:

  • Phone: 09 375 7048
  • Or by mail: Consumer Experience Team, Health New Zealand Te Toka Tumai Auckland, Private Bag 92024, Auckland Mail Centre, Auckland 1142.

Other ways to give feedback



It’s great to hear that we're doing a good job. You can also share your compliments with us by:

  • Speaking directly to the health professional who provided your care, or the manager of that area.
  • Nominating a local hero

View our local hero Gallery 

Concerns or complaints

If you have an immediate concern about your treatment or care, please speak directly to those providing your care or to the manager of that area. If you feel uncomfortable talking to these people or aren’t satisfied with their response, you can share your concerns with us using the above form.

Alternatively, you can raise your concerns with either the Health and Disability Advocacy Service or the Health and Disability Commissioner (HDC).

What we will do:

  • Complaints will be acknowledged within 5 working days.
  • Most complaints will be investigated within a month, you will be informed if this takes longer.
  • Complaints are treated confidentially and will not adversely affect the care you receive.
  • Concerns and complaints will be passed on to the appropriate manager.