Exploring means learning about and understanding patient experiences of services and identifying service improvement ideas.
In co-design work 'exploring' has two important dimensions. The first is learning about people's experiences of service delivery and, in particular, its social and emotional dimensions. The second is understanding the experiences people desire and identifying improvement ideas that stem from these people.
The tools in this section offer a variety of ways to explore patient experiences, from hands-off observation, group sessions and one-on-one interviews.