Visual communication is a way of conveying ideas to people using aids such as pictures, diagrams and colours rather than just words.
Why use it
The purpose of visual communication is to help create accessible, tangible ways of talking about and designing better service experiences. Visual communication is useful for making abstract things - such as needs, issues, ideas, processes and outcomes - tangible, and can help span the different perspectives of patients, staff and other stakeholders. This tool can also capture complex interactions between people, processes, and ideas.
When to use it
You can use visual communication at any time during your project when you need to express key concepts in simple and practical ways. For example, you may want to use a visual map to explain a patient's journey through a health service.