Start-up workshops involve gathering a wide variety of people together in one place to discuss different points of view about issues, learn together and make decisions about next steps.
Communication websites are a social networking tool where you can share information online about your work with other stakeholders.
Visual communication is a way of conveying ideas to people using aids such as pictures, diagrams and colours rather than just words.
At planning workshops people with an interest in the improvement work meet together share information and come up with a plan for how the work can be done.
A co-design vision is a written statement about what your health service aspires to achieve including what your service will deliver to patients and what patients can expect as a result.
During patient shadowing a project member follows a patient through their visit to the health service and documents the experience.
Patient journey mapping is a way of visualising and summarising the service experiences patients have over time.
These are simple surveys to find out how patients experience a specific part of the hospital healthcare journey and allow patients to come up with specific suggestions for improving their experiences.
Patient stories are an opportunity for patients to talk about their experiences, either individually or in a group setting.
Ideas groups come together to brainstorm improvement ideas and identify ways of resourcing and implementing them.
This tool is a way to identify what different stakeholders need and what improvements will help more than one stakeholder.
A scenario is a realistic description of how a service works. A persona is a realistic description of a type of client.
A *touchpoint* is any point of contact patients have with your service. A *hotspot* is a touchpoint that you can improve quickly and easily and has significant impact on patient experiences.
SWIFT stands for Strengths, Weaknesses, Individuality, Fixes and Transformation.
A prototype is a rough draft of an improvement.
The biggest difference tool provides evidence of improvement to a patient's experience.
A service blueprint summarises key learnings and decisions arising from the co-design work you have done within a service.