Bate, P and Robert, G
Bringing user experience to healthcare improvement: the
concepts, methods and practices of experience-based design

Radcliffe Publishing

Department of Health, UK
Engage with public and patients

December 3, 2008

Dorval, K.B and Lauer, K. J
The birth of novelty: ensuring new ideas get a fighting chance in eds. Belliveau, P. Griffin, A and Somermeyer, S. M., The PDMA Toolbook 2 for New Product Product Development.

Heiskell, H
Ethical decision-making for the utilization of technology-based patient/family education
Online Journal of Informatics (OJNI), 14(1)
February, 2010

National Ethics Advisory Committee
Ethical guidelines for observational studies: observational research, audit and related activity
December, 2006

NHS Institute for Innovation and Improvement
Ethical considerations for experienced based design

NHS Institute for Innovation and Improvement
The ebd approach: Using patient and staff experience to design better healthcare services

NHS Institute for Innovation and Improvement
The handbook of quality and service improvement tools